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Strategy-driven, bespoke mortgage advisers
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Frequently asked questions

Have questions about working with a mortgage broker or how the process works? These frequently asked questions cover how we help, what to expect, and why clients choose Build & Protect Financial Services.

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  • Why choose Build & Protect Financial Services as your mortgage broker?

    Each year, hundreds of Australians choose Build & Protect because we provide tailored loan strategies, not generic advice. We focus on the loan solution that suits your goals and circumstances.

  • How does a mortgage broker give me more loan options?

    We work with a wide panel of lenders, giving you access to thousands of loan products. More options can improve approval likelihood and may help you secure a more competitive loan than going to a single lender.

  • Can you help when time is critical (auctions and deadlines)?

    Yes. We offer urgent support for time-sensitive situations, including auction pre-approval checks, borrowing capacity confirmation, finance clause and cooling-off deadline support, and rapid lender condition responses.

  • How flexible are appointments and communication?

    We can meet via Zoom, phone, or in person where possible. We aim to make the process straightforward and work around your schedule.

  • How involved are you during the loan process?

    We manage the process end-to-end, from understanding your position and comparing lenders through to paperwork, application management, and settlement. You stay informed and in control while we handle the admin.

  • Do you work for the banks or for me?

    We work for you.

    While we’re paid by the lender you choose, we’re not tied to one bank. We compare options across our panel and recommend the loan structure that best suits your goals, cash flow, and long-term plans.

    Our role is to represent your best interests and position your lending strategically.

  • What does a finance or mortgage broker do?

    A mortgage broker acts as your intermediary between you and the lender.

    They assess your financial situation and recommend lenders and loan products that best suit your needs. This may include assistance with purchasing a home, investment property, business finance, or vehicle finance.

    Their role is to guide you through the process, compare options, and help secure a competitive loan structure aligned with your goals.

  • Isn’t it easier to go directly to my bank?

    While going directly to your bank may seem simpler, a bank can only offer products from its own suite.

    A mortgage broker compares loan options across a wide panel of lenders, giving you access to a broader range of products and pricing. A common misconception is that your existing bank will automatically offer the best deal, which is not always the case.

    A broker works for you, not the bank, and ensures you receive a solution that genuinely suits your circumstances.

  • How many lenders do you work with?

    We work closely with over 45 lenders, giving you access to a diverse range of products and competitive loan options.

  • How much money can I borrow?

    Your borrowing capacity refers to the maximum amount a lender is willing to provide based on your financial situation.

    This amount varies depending on factors such as your income, expenses, existing commitments, and the lender’s assessment criteria. We can help you understand your borrowing capacity and explore suitable options.

  • What other costs are involved?

    In addition to your deposit, you may need to budget for additional costs, including:

    • Building and pest inspections

    • Property valuation fees

    • Lender’s Mortgage Insurance (LMI), if applicable

    • Solicitor or conveyancing fees

    • Insurance premiums

    • Stamp duty

    We can provide guidance on the likely costs associated with your purchase.

  • What will my repayments be?

    Your repayments will depend on the loan amount, interest rate, and loan term.

    You can estimate your repayments using our mortgage calculators, which provide a quick and easy way to understand potential loan commitments.

  • What should I do if I want to make a complaint?

    In the unlikely event that you wish to make a complaint, please forward your written complaint to:

    The Director
    Build & Protect Financial Services
    Level 1, 60 Martin Place
    Sydney NSW 2000

    Alternatively, you can speak with us directly on 02 7258 2417.

    We are committed to resolving concerns promptly and professionally.

  • Where can I find more information?

    You can contact your Build & Protect Financial Services broker directly or email your enquiry to:

    For information regarding the National Consumer Credit Protection Act, you may contact ASIC directly.

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We’re proud of the feedback we receive from clients who value clear advice, responsive support, and tailored loan solutions.

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